SERVICE AND COMMITMENT

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WE UNDERSTAND THAT YOU EXPECT THE BEST FOR YOUR INVESTMENT. SATISFIED CUSTOMERS ARE OUR GREATEST ASSET.  AT CAPITOL COMMUNICATIONS, WE STAND BEHIND WHAT WE SELL. SATISFIED CUSTOMERS ARE ALWAYS OUR PRIMARY GOAL.  WHEN YOU PURCHASE A TELEPHONE SYSTEM FROM CAPITOL COMMUNICATIONS, YOU ARE ASSURED OF PROMPT, DEPENDABLE SERVICE.  YOU WILL ALWAYS RECEIVE QUALITY SERVICE FROM OUR CERTIFIED TECHNICIANS. 

INSTALLATION:  OUR TECHNICIANS WILL INSTALL YOUR SYSTEM WITHOUT INTERRUPTING YOUR EXISTING TELEPHONE SERVICE OR DISRUPTING YOUR OFFICE.  YOUR NEW SYSTEM IS COMPLETELY PRETESTED TO INSURE A SMOOTH TRANSITION.

WARRANTY:  ALL CAPITOL COMMUNICATIONS SYSTEMS ARE UNDER A COMPLETE ONE YEAR WARRANTY, COVERING ALL PARTS AND LABOR.

CONTINUING MAINTENANCE:   AT THE CONCLUSION OF YOUR WARRANTY PERIOD, YOU CHOOSE EITHER A FULL SERVICE MAINTENANCE CONTRACT OR MAINTENANCE ON A PER CALL BASIS.

PER-CALL BASIS:  FOR PER CALL SERVICE THE CURRENT LABOR RATE PER HOUR WITH A MINIMUM ONE HOUR CHARGE PLUS PARTS.

RESPONSE TIME:  IT IS OUR POLICY, IN THE EVENT OF AN   EMERGENCY, TO  DISPATCH A TECHNICIAN TO BE ON SITE IMMEDIATELY. WE WILL RESPOND TO  ROUTINE SERVICE WITHIN  24 HOURS OF YOUR CALL.

MOVES AND CHANGES:  IT IS OUR POLICY TO COMPLETE ALL REQUESTS FOR MOVES AND CHANGES WITHIN A MAXIMUM OF FIVE DAYS.

CUSTOMER TRAINING:   AFTER THE SYSTEM HAS BEEN CUTOVER YOUR OPERATORS AND STATION USERS WILL BE TRAINED IN THE PROPER USE OF YOUR TELEPHONE EQUIPMENT.